Sales Policy

For important information regarding order processing, shipping and online security, see our Security Statement.

PAYMENT TERMS

Payment must be made by a NZ issued credit card. No international orders are accepted at this time.

For your security, Rubber Monkey does not store credit card information for online orders.

GST is for all orders shipped within New Zealand. We cannot accept tax exempt IDs or resale certificates for online customers. Please call to speak with a sales representative if you require assistance with tax issues.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

ORDER PROCESSING

If your credit card billing and shipping addresses are different, or if your transaction is over $1000, your order will automatically be subject to security review. See our Security Statement for detailed information.

Orders must be received by 2:00 Local New Zealand time Monday-Friday to be shipped the same day, subject to availability and security check. If any items are backordered we will contact you with estimated delivery.

RECEIVING YOUR ORDER

Upon receipt of your purchase, please check that all items on your packing slip have been accounted for. Carefully unpack and inspect the condition of all equipment, taking care not to damage the manufacturer's original packaging.

Do not fill out the manufacturer's warranty cards or throw away any packaging materials such as boxes, instructions, inserts, bags, etc. until you are completely sure you want to keep the equipment. Rubber Monkey cannot accept merchandise for return with completed warranty cards, or damaged or missing collateral material.

All claims for damaged or missing items must be reported to Rubber Monkey within three (3) business days of receipt of equipment. In the event your package arrives damaged, it is the responsibility of the customer to contact the shipping carrier to inspect the package to assure full refund or replacement.

Rubber Monkey will not be responsible for any consequential or incidental damage resulting from the sale or use of any equipment purchased from us. It is important to read all instruction manuals before using your equipment.

RETURN / EXCHANGE POLICY

Before returning any merchandise, contact sales@rubbermonkey.co.nz with your order number. A sales representative will contact you within 24 business hours of your call.

Any returns to Rubber Monkey must be made within fourteen (14) days of your receipt of the equipment.

While Rubber Monkey makes every effort to inform its customers the details of the products we carry, it is ultimately the consumer's responsibility to understand the specifications, capabilities and limitations of the products purchased. Failure on the customer's part to do so does not warrant a no-charge refund or exchange.

Unless defective, a 15% restocking fee will be charged on opened box products that we normally stock. Product can also be exchanged for a credit towards another purchase at no penalty. Credit must be used within one year of the original purchase.

Items can be returned or exchanged only if they are in original packaging and delivered to Rubber Monkey in the same new condition as sold with literature, instructions and blank warranty cards intact.

On non-stock orders, a 20% restocking fee may be charged. Even exchange cannot be made on any purchases of non-stock items.

A missing item or damaged product fee of 3% may be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition). Plasma and large screen products cannot be returned without the original packaging.

Special Order items are not returnable.

RETURN / EXCHANGE REQUIREMENTS

Your original receipt is required for all returns, exchanges and warranty repair services. Refunds will be issued by bank transfer from our main office in Wellington within 14 business days of the return.

If any of the above conditions are not met, Rubber Monkey reserves the right to refuse the return.

No refunds or exchanges will be made on sales after fourteen (14) days of order receipt.

WARRANTIES AND WARRANTY REPAIRS

Most items sold by Rubber Monkey are covered by a manufacturer's warranty. When the item has a manufacturer's warranty, and/or the warranty period has expired, calls for service or repairs should be referred directly to the manufacturer or their authorized service centers.

Contact our service department at service@rubbermonkey.co.nz

Warranty repairs on equipment are to be sent to the manufacturer or authorized repair centers for repair at owners expense after 10 days from purchase. See manufacturers website for locations and conditions of returns for repair. We honour the consumers guarantees act and any relevant consumer rights legislation.

MANUFACTURERS' REBATES

It is the customer's responsibility to complete any rebate forms and return them to the manufacturer within the specified time limit and conditions of the manufacturers rebate program. It is further the customer's responsibility to carefully read and understand the terms and conditions of such rebate programs including any UPC code requirements before discarding any packaging.

CHECKING YOUR ORDER STATUS

The best way to check the status of your online orders is to e-mail sales@rubbermonkey.co.nz Please reference your order number in your e-mail so that we will be to respond to you promptly.